REVOCATION

Want to return an item? No problem! You can return your items to us within 14 days of receiving them for a full refund, exchange or credit (minus original delivery costs.) All we ask is that you simply return the items in their original condition, with tags attached.

Plushy Planet – The customer is always right.

Revocation – Return Information

6.2. If you intend to cancel an order/return item(s) just send us an email first with a detailed explanation regarding your reason for returning the item(s) and with the mention whether you would like a refund or a replacement. We shall contact you soon after, and guide you how to proceed further. Commonly next standard procedure is as follow:

Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to Plushy Planet via the same method/way the Plushy Planet previously used when delivered to you.

Along with your email/return, be sure to include the following:

  1. Your order number ;
  2. Your complete name;
  3. Address, and billing phone or email address;
  4. A short explanation regarding your reason for returning the item(s);
  5. Information about whether you would like a refund or a replacement.
–  No other paperwork, invoice, or preauthorization is needed for your return

Revocation – Exceptions to our Return Policy

6.3  All items must be returned in their original packaging along with all accessories, parts, that were delivered with your original order. Our 14-day return policy starts from the day your product is received. We need to have the return package postmarked within 14 days of the date that your item was delivered (regardless of what date the product was first used).

6.4. Shipping and handling costs are non-refundable

6.5.  If we receive your item back in our warehouse and it does not meet our return policy terms ( if the item(s) is/are damaged for ex.), then we may not issue you a refund or send you a replacement. Such a return also will not be sent back to you. Plushy Planet’s paramount commitment is to make sure the customers are always happy, thus,  it will always do the best possible in order to hold  that promise firmly.

Revocation – Refund Policy

6.6.Once your return is received, it will be processed within 2-5 business days. Plushy Planet will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 2-5 business days of receiving your returned item.

6.7.  If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.

Plushy Planet’s paramount commitment is to make sure the customers are always happy, thus,  it will always do the best possible in order to hold  that promise firmly.

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